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Contact Information

Need to reach out directly to a provider for more information? This chart will definitely help!

Plan and Administrator Reasons to Contact Contact Information
Dominion Energy Benefit Center
  • Questions about your benefits or enrollment
  • Life event changes
1-877-434-6996
Your Benefits Resources™ (YBR)
http://resources.hewitt.com/dominion
Dominion Energy HelpLine
  • After you have contacted a claim administrator and still need help
  • Changes in your name, marital status and address
1-877-947-4636
1-804-771-4636
(tie line) 8-736-4636
helpline@dom.com
Accident Insurance (MetLife)
  • Questions about your coverage
  • Making a claim
1-800-Get-Met8 (800-438-6388)
Auto/Home
(MetLife)
  • Group auto and home policies at group rates
1-800-438-6388
www.metlife.com/mybenefits
Auto/Home
(Liberty Mutual)
  • Group auto and home policies at group rates
1-800-295-9943
www.libertymutual.com/dominion
Best Doctors
  • Get an expert second opinion and medical diagnosis
  • Get medical treatment recommendations
1-800-904-0910
https://members.bestdoctors.com
Critical Illness (MetLife)
  • Questions about your coverage
  • Making a claim
1-800-Get-Met8 (800-438-6388)
COBRA
(Dominion Energy Benefit Center)
  • COBRA enrollment
1-877-434-6996
Dental
(MetLife)
  • Dental claims and network providers
1-800-942-0854
www.metlife.com/mybenefits
Discounts
(LifeMart provided by LifeCare)
  • Access to hundreds of discounts on items such as child care, electronics, entertainment, fitness, retail, dining and travel
www.discountmember.lifecare.com Registration code: Dominion
Employee Assistance Program (EAP)/Work-Life Services
Dominion Energy Life Resource Center
  • Personal concerns for employees and immediate families
  • Emotional well-being
  • Legal and financial concerns
  • Child care, adult care and parenting
  • Convenience services
1-877-366-9355 (1-877-DOM-WELL) www.achievesolutions.net/dominion
Flexible Spending Accounts (FSAs)
(PayFlex)
  • Healthcare and Day Care FSA coverage and claim payments
1-800-284-4885
www.payflex.com
Health Savings Accounts (HSAs)
(HSA Bank)
  • Check HSA balance
  • Questions about account
1-800-357-6246
www.hsabank.com
Identity Theft (InfoArmor)
  • Credit monitoring reports
  • Identity theft restoration
1-800-789-2720
Life Insurance
(MetLife)
  • Enrollment and coverage questions
  • Statement of Health
1-877-434-6996
Long-Term Disability
(Unum)
  • Enrollment and coverage questions
1-877-434-6996
Medical
(Anthem)
  • Medical claims, covered services and network providers
1-800-348-1966
www.anthem.com
Anthem NurseLine
  • Registered nurses assist with your health questions
1-877-875-9095
(also on medical ID card)
Anthem Future Moms
  • Registered nurses assist with your pregnancy-related questions
1-800-828-5891
Prescription Drugs
(Express Scripts)
  • Claims, network providers and covered medications
    (Contact Anthem for information about the prescription drug deductible and out-of-pocket limit under Option A)
1-866-282-0547
www.express-scripts.com
Retirement
(Dominion Energy Benefit Center)
  • Questions regarding retirement, retiree medical and retiree life insurance
1-877-434-6996
http://resources.hewitt.com/dominion
Dominion Savings Plan
(Conduent)
  • All Savings Plan questions
1-877-706-7283
https://www4.benefitsweb.com/
dominion.html
Vision
(EyeMed)
  • Vision claims and covered services
1-855-273-4537
www.eyemedvisioncare.com
Wellness
(StayWell Health Management)
  • Wellness programs, Health Assessment and health coaching
1-866-280-1090
dom.staywell.com