Right Care at the Right Time

It’s 2 a.m. and your child has a fever. Your first instinct is to head to the emergency room (ER). If it’s a medical emergency, call 9-1-1 or go immediately to the nearest ER. However, if it’s less serious, consider these options:

  • Retail clinic/convenience care center: Many major retail pharmacy chains offer convenience care centers or clinics. Credentialed nurse practitioners provide simple health services.
  • Urgent care center: Urgent care centers are medical facilities designed to offer immediate evaluation and care by a physician for health conditions that are urgent, but not severe enough to require treatment in the hospital or ER.

Why Go There?

Why should you go to a retail clinic or urgent care center when the condition is not a medical emergency?

  • Faster service—Typically, you’ll be seen much quicker at a retail clinic or an urgent care center. These clinics see patients on a first-come, first-served basis, while at the ER sicker patients are seen first.
  • Lower cost—The cost of treatment at the ER is a lot more than at an urgent care center, a retail clinic or your doctor’s office. For example, if you’re enrolled in Dominion Energy’s Option C and you have not yet met your annual deductible, the typical cost for in-network care for a child’s ear infection would be:
Treatment for an Ear Infection Retail Clinic Urgent Care Center Your Doctor Emergency Room
You pay* $75 $125 $125 $350

*Source: Towers Watson

Dominion Energy medical options B and C have an ER copay of $100 for each visit in addition to what you would normally pay. If you’re admitted to the hospital as a result of your ER visit, the $100 copay will be applied to your inpatient stay.

Your Guide to Where to Receive Care

When it comes to your health, saving time and money may not be your number one priority. Knowing the best place to go for your condition puts you one step closer to getting the care you need, when you need it. The question is, where is the right place for care? In some cases, it’s obvious. In other cases, this guide could come in handy.

Is it really an emergency?

Here are a few questions to ask yourself.

Not Sure? Call the NurseLine

As a Dominion Energy medical plan participant, you can call the 24/7 NurseLine any time to speak with a registered nurse who is trained to help you make informed decisions about the best place to get care based on your situation. 

NurseLine: 1-877-875-9095

Remember, you can also find this phone number on the back of your medical ID card.